:root {
    /* Brand blue is sampled from the BXJ logo background so the header
       and the logo image share a seamless flood. */
    --bxj-blue: #1D49A7;
    --bxj-blue-dark: #163680;
    --bxj-blue-soft: #e8eefb;
    --bxj-ink: #1a2030;
    --bxj-ink-muted: #5a6478;
    --bxj-bg: #f7f9fc;
    --bxj-card: #ffffff;
    --bxj-border: #e2e7ef;
    --bxj-error: #b3261e;
    --bxj-success-bg: #e6f4ea;
    --bxj-success-fg: #1b5e20;
    --bxj-radius: 10px;
    --bxj-shadow: 0 2px 8px rgba(29, 73, 167, 0.08);
}

* { box-sizing: border-box; }

html, body {
    margin: 0;
    padding: 0;
    background: var(--bxj-bg);
    color: var(--bxj-ink);
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: 17px;
    line-height: 1.5;
}

a { color: var(--bxj-blue); text-decoration: none; }
a:hover { text-decoration: underline; }

/* Header — full-width brand blue so the logo image blends seamlessly */
.bxj-header {
    background: var(--bxj-blue);
    padding: 14px 24px;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.08);
}
.bxj-brand {
    display: inline-flex;
    align-items: center;
    gap: 16px;
    color: #fff;
    text-decoration: none;
}
.bxj-brand:hover { text-decoration: none; color: #fff; }
.bxj-logo-img {
    display: block;
    height: 44px;
    width: auto;
    max-width: 220px;
}
.bxj-brand-sub {
    font-size: 15px;
    font-weight: 500;
    color: rgba(255, 255, 255, 0.85);
    letter-spacing: 0.01em;
    border-left: 1px solid rgba(255, 255, 255, 0.25);
    padding-left: 16px;
    line-height: 1.15;
}
@media (max-width: 540px) {
    .bxj-header { padding: 12px 16px; }
    .bxj-logo-img { height: 36px; }
    .bxj-brand-sub {
        font-size: 13px;
        padding-left: 12px;
    }
}

/* Escalation strip — always visible below header for difficult calls */
.bxj-escalation {
    background: #fff5ef;
    border-bottom: 1px solid #f0d5c8;
}
.bxj-escalation-inner {
    max-width: 640px;
    margin: 0 auto;
    padding: 10px 16px;
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 15px;
    color: var(--bxj-ink);
}
.bxj-escalation-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: #b04a35;
    color: #fff;
    font-weight: 800;
    font-size: 15px;
    line-height: 1;
    flex-shrink: 0;
}
.bxj-escalation-label { flex: 1; line-height: 1.3; }
.bxj-escalation-label strong { font-weight: 700; }
.bxj-escalation-number {
    color: #7d2b1a;
    font-weight: 700;
    font-size: 16px;
    padding: 6px 12px;
    border: 1px solid #e0b8a6;
    border-radius: 6px;
    background: #fff;
    text-decoration: none;
    white-space: nowrap;
    letter-spacing: 0.01em;
}
.bxj-escalation-number:hover,
.bxj-escalation-number:focus {
    background: #b04a35;
    color: #fff;
    border-color: #b04a35;
    text-decoration: none;
    outline: none;
}
@media (max-width: 540px) {
    .bxj-escalation-inner {
        padding: 10px 12px;
        gap: 10px;
        font-size: 14px;
    }
    .bxj-escalation-number { font-size: 15px; padding: 5px 10px; }
}

/* Main layout */
.bxj-main { padding: 32px 16px 64px; }
.bxj-container {
    max-width: 640px;
    margin: 0 auto;
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.bxj-footer {
    padding: 20px;
    text-align: center;
    color: var(--bxj-ink-muted);
    font-size: 13px;
}

/* Card */
.bxj-card {
    background: var(--bxj-card);
    border: 1px solid var(--bxj-border);
    border-radius: var(--bxj-radius);
    box-shadow: var(--bxj-shadow);
    padding: 28px 28px 24px;
    position: relative;
}
.bxj-center { text-align: center; }

.bxj-back {
    display: inline-block;
    font-size: 14px;
    color: var(--bxj-ink-muted);
    margin-bottom: 12px;
}
.bxj-back:hover { color: var(--bxj-blue); text-decoration: none; }

.bxj-title {
    font-size: 26px;
    font-weight: 700;
    margin: 4px 0 4px;
    color: var(--bxj-ink);
}
.bxj-subtitle {
    font-size: 18px;
    font-weight: 600;
    margin: 0 0 12px;
    color: var(--bxj-ink);
}
.bxj-instruction {
    margin: 0 0 20px;
    color: var(--bxj-ink-muted);
    font-size: 16px;
}
.bxj-muted { color: var(--bxj-ink-muted); }
.bxj-optional { color: var(--bxj-ink-muted); font-weight: 400; font-size: 14px; }

/* Home */
.bxj-home { text-align: center; }
.bxj-home-title { font-size: 32px; font-weight: 700; margin: 12px 0 20px; }
.bxj-home-instruction {
    color: var(--bxj-ink);
    margin: 4px 0 20px;
    font-size: 17px;
    font-weight: 600;
}
.bxj-home-actions { display: flex; flex-direction: column; gap: 16px; }

/* Opening-script callout on the home page */
.bxj-callout {
    background: var(--bxj-blue-soft);
    border-left: 4px solid var(--bxj-blue);
    border-radius: 8px;
    padding: 16px 20px;
    margin: 0 0 24px;
    text-align: left;
}
.bxj-callout-label {
    font-size: 13px;
    font-weight: 700;
    letter-spacing: 0.05em;
    text-transform: uppercase;
    color: var(--bxj-blue-dark);
    margin-bottom: 6px;
}
.bxj-callout-script {
    margin: 0;
    padding: 0;
    font-size: 19px;
    font-weight: 500;
    line-height: 1.45;
    color: var(--bxj-ink);
}

/* Buttons */
.bxj-btn {
    display: inline-flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 14px 22px;
    border-radius: var(--bxj-radius);
    font-size: 17px;
    font-weight: 600;
    cursor: pointer;
    text-decoration: none;
    border: 1px solid transparent;
    transition: background 0.15s, border-color 0.15s, color 0.15s;
    line-height: 1.2;
    min-height: 48px;
}
.bxj-btn:hover { text-decoration: none; }
.bxj-btn-primary { background: var(--bxj-blue); color: #fff; border-color: var(--bxj-blue); }
.bxj-btn-primary:hover { background: var(--bxj-blue-dark); border-color: var(--bxj-blue-dark); color: #fff; }
.bxj-btn-secondary { background: #fff; color: var(--bxj-blue); border-color: var(--bxj-blue); }
.bxj-btn-secondary:hover { background: var(--bxj-blue-soft); }
.bxj-btn-large { padding: 16px 28px; font-size: 18px; min-height: 56px; }
.bxj-btn-huge { padding: 26px 28px; font-size: 22px; min-height: 92px; }
.bxj-btn-label { font-size: 22px; font-weight: 700; }
.bxj-btn-hint { font-size: 14px; font-weight: 400; opacity: 0.9; margin-top: 4px; }

/* Form */
.bxj-form { display: flex; flex-direction: column; gap: 16px; }
.bxj-field { display: flex; flex-direction: column; gap: 6px; }
.bxj-label { font-weight: 600; font-size: 15px; color: var(--bxj-ink); }
.bxj-input {
    width: 100%;
    font-size: 17px;
    padding: 12px 14px;
    border: 1px solid var(--bxj-border);
    border-radius: var(--bxj-radius);
    background: #fff;
    color: var(--bxj-ink);
    font-family: inherit;
}
.bxj-input:focus {
    outline: none;
    border-color: var(--bxj-blue);
    box-shadow: 0 0 0 3px rgba(10, 92, 209, 0.15);
}
.bxj-input-big { font-size: 22px; padding: 16px 18px; }
.bxj-textarea { resize: vertical; min-height: 120px; }

.bxj-radio-row { display: flex; flex-wrap: wrap; gap: 10px; }
.bxj-radio, .bxj-check {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    border: 1px solid var(--bxj-border);
    border-radius: var(--bxj-radius);
    cursor: pointer;
    background: #fff;
}
.bxj-radio input, .bxj-check input { transform: scale(1.1); }
.bxj-radio:hover, .bxj-check:hover { background: var(--bxj-blue-soft); }
.bxj-check-field { padding-left: 2px; }

.bxj-error { color: var(--bxj-error); font-size: 14px; }
.bxj-actions { display: flex; gap: 12px; justify-content: flex-end; flex-wrap: wrap; margin-top: 8px; }
.bxj-actions-stack { flex-direction: column; align-items: stretch; }
.bxj-actions-stack .bxj-btn { width: 100%; }

/* Autocomplete */
.bxj-autocomplete {
    margin-top: 6px;
    border: 1px solid var(--bxj-border);
    border-radius: var(--bxj-radius);
    background: #fff;
    max-height: 320px;
    overflow-y: auto;
    display: none;
}
.bxj-autocomplete.open { display: block; }
.bxj-autocomplete-item {
    display: block;
    padding: 12px 14px;
    cursor: pointer;
    border-bottom: 1px solid var(--bxj-border);
}
.bxj-autocomplete-item:last-child { border-bottom: none; }
.bxj-autocomplete-item:hover,
.bxj-autocomplete-item.active { background: var(--bxj-blue-soft); }
.bxj-autocomplete-title { font-weight: 600; }
.bxj-autocomplete-subtitle { font-size: 13px; color: var(--bxj-ink-muted); }

.bxj-notfound {
    margin-top: 16px;
    padding: 16px;
    background: var(--bxj-blue-soft);
    border-radius: var(--bxj-radius);
    text-align: center;
}

/* Contacts */
.bxj-contact-list {
    display: flex;
    flex-direction: column;
    border: 1px solid var(--bxj-border);
    border-radius: var(--bxj-radius);
    overflow: hidden;
    margin: 12px 0 8px;
}
.bxj-contact-item {
    padding: 14px 16px;
    border-bottom: 1px solid var(--bxj-border);
    color: var(--bxj-ink);
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.bxj-contact-item:last-child { border-bottom: none; }
.bxj-contact-item:hover { background: var(--bxj-blue-soft); text-decoration: none; }
.bxj-contact-name { font-weight: 600; font-size: 17px; }
.bxj-contact-meta { font-size: 14px; color: var(--bxj-ink-muted); display: flex; flex-wrap: wrap; gap: 10px; }

/* Summary */
.bxj-summary {
    display: grid;
    grid-template-columns: max-content 1fr;
    column-gap: 20px;
    row-gap: 8px;
    margin: 16px 0 20px;
}
.bxj-summary dt { font-weight: 600; color: var(--bxj-ink-muted); }
.bxj-summary dd { margin: 0; }
.bxj-ticket-number { font-size: 22px; font-weight: 700; color: var(--bxj-blue); }

.bxj-success-banner {
    background: var(--bxj-success-bg);
    color: var(--bxj-success-fg);
    font-weight: 700;
    padding: 12px 16px;
    border-radius: var(--bxj-radius);
    margin-bottom: 16px;
    display: inline-block;
}

.bxj-script {
    background: var(--bxj-blue-soft);
    border-left: 4px solid var(--bxj-blue);
    padding: 16px;
    margin: 12px 0;
    border-radius: 6px;
    font-size: 17px;
    text-align: left;
    color: var(--bxj-ink);
}

/* Notes */
.bxj-note-list {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
}
.bxj-note {
    background: #fafbfd;
    border: 1px solid var(--bxj-border);
    border-left: 4px solid var(--bxj-blue);
    border-radius: 8px;
    padding: 14px 16px;
    margin-bottom: 14px;
    position: relative;
}
.bxj-note:last-child { margin-bottom: 0; }
.bxj-note:not(:last-child)::after {
    content: "";
    display: block;
    position: absolute;
    left: 10%;
    right: 10%;
    bottom: -8px;
    height: 1px;
    background: linear-gradient(to right, transparent, var(--bxj-border), transparent);
}
.bxj-note-head {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: 10px;
    flex-wrap: wrap;
    margin-bottom: 4px;
}
.bxj-note-title { font-weight: 700; font-size: 15px; color: var(--bxj-ink); }
.bxj-note-date { color: var(--bxj-ink-muted); font-size: 13px; white-space: nowrap; }
.bxj-note-author { color: var(--bxj-ink-muted); font-size: 13px; margin-bottom: 8px; font-style: italic; }
.bxj-note-body {
    margin: 0;
    white-space: pre-wrap;
    color: var(--bxj-ink);
    line-height: 1.5;
}

/* Diagnostics */
.bxj-diag-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
}
.bxj-diag-status { display: inline-flex; align-items: center; gap: 10px; font-size: 14px; }
.bxj-diag-pill {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 999px;
    font-weight: 600;
    font-size: 13px;
}
.bxj-diag-pill.ok { background: var(--bxj-success-bg); color: var(--bxj-success-fg); }
.bxj-diag-pill.fail { background: #fde2e1; color: var(--bxj-error); }
.bxj-diag-url { margin: 8px 0 12px; font-size: 14px; word-break: break-all; }
.bxj-diag-url code { background: #f3f5fa; padding: 2px 6px; border-radius: 4px; }
.bxj-diag-body { margin-top: 8px; }
.bxj-diag-body summary { cursor: pointer; color: var(--bxj-ink-muted); font-size: 14px; }
.bxj-diag-pre {
    background: #0b1220;
    color: #e4ebf5;
    padding: 14px;
    border-radius: 8px;
    overflow-x: auto;
    font-size: 13px;
    line-height: 1.4;
    max-height: 420px;
    white-space: pre-wrap;
    word-break: break-word;
}
.bxj-diag-result.bxj-diag-ok { border-left: 4px solid var(--bxj-success-fg); }
.bxj-diag-result.bxj-diag-fail { border-left: 4px solid var(--bxj-error); }
.bxj-diag-help li { margin-bottom: 6px; }

@media (max-width: 540px) {
    .bxj-main { padding: 20px 12px 40px; }
    .bxj-card { padding: 22px 18px; }
    .bxj-title { font-size: 22px; }
    .bxj-summary { grid-template-columns: 1fr; }
}